Refund your customers
Refund your customers
Once a payment is received on the payment account, you can request a refund for it.
From the dashboard
Initiate refunds for received payments by opening the payment and clicking the "Refund" button. Confirm the amount and complete a strong authentication process to initiate the refund. Track the refund status on the payment details page and view related transactions on the Transactions page.
From the API
Feature activation
To enable this feature on your app, please contact us.
Request refunds for payments with a RECEIVED
payment_account_transaction
status
using the Create a refund request endpoint. Provide the payment account transaction ID as the payment_account_transaction_id
parameter.
Refund request statuses include: Created
, Processing
, In transit
, Paid
, Canceled
, Rejected
, Failed
and Recalled
.
You can list all refund requests created from the dashboard or API using the List of refund requests endpoint.
Updated 8 months ago