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Support and Incident Management

When moving to production, a strong support and incident management strategy is essential to ensure service continuity.

Here’s how Bridge helps you stay in control:

Bridge actively monitors the health of its bank connectors and shares live updates:

Follow real-time incidents and maintenance updates via the Connectors Incidents Page.

Tip: We recommend subscribing to incident notifications to react quickly when a connector is impacted.

You can also check the health status field with our API by using the endpoint : Get a single provider or List providers
Use the Dashboard Bridge to have a quick view of the connectors state in the Providers page

To interact with Bridge Support, you need a Zendesk account.

Create your Zendesk Support account here: How to create a Zendesk account.

Once registered, you can:

Good practice: Register multiple team members (tech, ops, business) to Zendesk to ensure 24/7 support coverage.

View and manage your open and closed support tickets through the Support Request Management Page.

Make sure your teams know how to:

Open tickets efficiently (include User ID, Connection ID, API logs when applicable).
Categorize issues correctly to prioritize faster handling.
Update tickets with new information if the context changes.

Bridge regularly sends updates about product improvements, new features, important changes, and maintenance plans.

Highly recommended: Subscribe with both technical and business stakeholders' emails to stay fully informed.

✅ Once your integration, monitoring setup, and support processes are in place, you are ready for production deployment with Bridge! 🚀

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