---
updatedAt: 2025-09-24T00:10:05.000Z
agentTools:
  projectIndex: https://docs.bridgeapi.io/llms.txt
---

# Refund your customers from the dashboard

Once a payment is received on the payment account, you can request a refund.

# From a payment link

On the payment link detail page, you can initiate a refund by clicking on the "Refund" button. Confirm the amount and complete a strong authentication process to initiate the refund.

![](https://files.readme.io/df308f463aba1f328109f52938d6b6f4e8268ac0dada8660ac3035a896e21956-Screenshot_2025-06-11_at_14.50.42.png)Then you can track the statuses of your related refunds: `Created`, `Processing`, `In transit`, `Paid`, `Canceled`, `Rejected`, `Failed` and `Recalled`.

<Image align="center" src="https://files.readme.io/c347941a6a0262191be1c962904553c303db588ebffcd276cc5120a17b24bc89-Capture_decran_2025-01-15_a_10.27.28.png" />

The payment link balance represents the remaining collected money.

# From a payment

On the payment detail page, you can initiate a refund by clicking on the "Refund" button. Confirm the amount and complete a strong authentication process to initiate the refund.

<Image align="center" src="https://files.readme.io/75dd24daafbb8cd55c4de3ff9f40b489b3be1af63808c33ab97787c7454233c9-Screenshot_2025-06-11_at_14.53.56.png" />

Then you can track the statuses of your related refunds: `Created`, `Processing`, `In transit`, `Paid`, `Canceled`, `Rejected`, `Failed` and `Recalled`.

<Image align="center" src="https://files.readme.io/dc1c4d5d431f5ac9554f6e7170833cbcaf18c6be24961f5cdc9dfb1db2a15752-Screenshot_2025-06-11_at_14.56.26.png" />